Even the best software product needs to be complemented with vigorous services and support to ensure seamless BAU operations.

iCongro business consulting and technical expertise enables to ensure quick resolution to user queries and proactive maintenance and fix of possible issues.
human-resources-system-support

Maintenance & Support Structure

  • Tier 2 and Tier 3 functional support
  • Expert solution for conferred HCM Modules
  • Period Closing / Month End Activity support
  • Application Patching / Upgrade
  • Tier 2 and Tier 3 technical support
  • ABAP objects on SAP(ABAP/4, ABAP WDA)
  • Enhancement (User Exits, BADIs, etc.)
  • Interface Program
  • System & services monitoring & issue resolution across systems in Customer System Landscape

  • Monitor work processes & resolve issues related to locks, failed updates, backups, performance, transport requests etc.

  • Resolving issues related to application of support packages

Request for an HR System Support

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